JivoChat: The Easy, All-In-One Live Chat Solution for Your Business

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In today’s digital age, businesses rely heavily on their online presence to attract and retain customers. However, communicating effectively with customers online can be a challenge. It can determine whether or not a customer will return to your business, and ultimately affect your bottom line. By offering prompt and attentive assistance, you can set your business apart from competitors and demonstrate a genuine commitment to customer satisfaction.

That’s why it’s important to invest in tools that can help you provide top-notch customer service. JivoChat is one such tool that can help you improve your customer service game.

JivoChat is a communication platform that allows businesses to engage with customers through live chat, email, and social media channels. In this blog post, we will discuss the key benefits of using JivoChat and how it can help businesses improve their customer support and service quality.

What is Jivochat?

JivoChat is an online chat platform that enables businesses to communicate directly with their website visitors in real-time. With JivoChat, you can respond to your customers’ queries and queries immediately, improving the user experience and increasing the chances of conversion.

It’s designed to be easy to use and provides all the features you need to deliver top-notch customer support. Whether you’re a small business or a large enterprise, JivoChat has the tools you need to streamline your customer communication and support.

One of the things that set JivoChat apart is how easy it is to get started. You can have it up and running in no time, and it integrates seamlessly with all your social media channels. This means you can handle all your customer chats in one place, without having to jump between different platforms. After creating an account, you can add the JivoChat widget to your website, and your visitors can start chatting with you right away. JivoChat works on desktop and mobile devices, so you can stay connected with your customers no matter where you are.

Why People Prefer Jivochat:

Jivochat is a popular choice among businesses of all sizes due to its ease of use, affordability, and wide range of features. Its live chat and chatbot features can help businesses provide instant support and assistance to their customers, thereby improving customer satisfaction and retention.

Its marketing automation feature can also help businesses automate their sales and marketing efforts, saving them time and resources while improving their online visibility and lead generation.

key benefits of using JivoChat

There are many benefits of using Jiochat, we have highlighted some of them below:

Fully Customizable Chat Widget

JivoChat’s chat widget is fully customizable, enabling businesses to tailor the design and style of the widget to match their brand. Additionally, the chat widget can be translated into 20 languages, ensuring that businesses can communicate effectively with customers from different parts of the world. The customization options available on JivoChat allow businesses to create a chat widget that is consistent with their brand and easily recognizable by their customers.

JivoChat also offers various features for control and customization, including the ability to customize chat workflows with rules and automation. Users can control who the chatbot converses with, and route conversations to a human agent when necessary. Menu bars can also be provided to interlocutors, through which they can choose a relevant response. Drip sequences can also be sent on a predefined schedule in a targeted fashion.

Sneak-Peek at Visitor Messages

One of the most unique features of JivoChat is the ability for agents to “sneak-peek” at messages visitors are writing before they are sent. This feature enables agents to prepare responses to customer inquiries before they are even sent, allowing for more efficient and effective communication. This feature also helps agents to anticipate customer needs, providing more personalized and tailored service to customers.

Reports and Chat Logs

JivoChat provides managers with reports and chat logs, giving them an overview of agent performance and service quality. These reports enable managers to track agent performance and identify areas for improvement, ensuring that the quality of service provided to customers is consistently high. The chat logs also enable managers to review previous conversations with customers, providing insights into customer needs and preferences.

Real-Time Visitor Information

Another key benefit of JivoChat is the ability to access real-time visitor information, including their social profiles, location, pageview history, and referring domain. This information enables agents to provide a more personalized service to customers, tailoring their responses to the individual needs and preferences of each customer. Real-time visitor information also enables businesses to identify potential issues with their website or product offerings, providing insights into areas for improvement.

Daily Service Quality Scores

JivoChat automatically provides daily service quality scores between 0 and 5, along with suggestions for areas of improvement. These scores enable businesses to track their service quality and identify areas for improvement, ensuring that they are constantly striving to provide the best possible service to customers. The suggestions for improvement also provide businesses with actionable steps to improve their service quality, enabling them to continually improve and grow.

JivoChat Features

JivoChat has several key features that make it an indispensable tool for businesses looking to provide excellent customer service. Let’s take a closer look at some of the essential features of JivoChat.

User-Friendly Interface for Administrators and Users

JivoChat’s user-friendly interface is a standout feature for both administrators and users. Training new agents on the platform is a breeze and can be done in no time. Adding or removing agents is also a simple process. The console for agents to connect with customers is easy to use, and it offers a range of handy features such as canned responses for common queries.

Sophisticated Live Chat System with Great Features

One of the most impressive aspects of JivoChat is the sophistication of its live chat system. The call-back feature, in particular, is a real winner. The ability to connect to multiple platforms and take payments is also highly desirable for businesses looking to streamline their operations and provide a seamless experience for their customers. With JivoChat, businesses can handle multiple conversations simultaneously and increase their chances of converting website visitors into loyal customers.

Multiple chat channels

JivoChat supports multiple chat channels, including Facebook Messenger, WhatsApp, Viber, and Telegram, which allows businesses to communicate with customers on their preferred platforms. The program also allows for the integration of social media channels, which streamlines communication and reduces response times.

Basic Statistics of Chats and Operator Activity

JivoChat provides basic statistics of chats and operator activity, which allows you to track your team’s performance and identify areas for improvement. You can see how many chats your team has handled, how many of those chats led to conversions, and how long it takes your team to respond to chats.

Daily Performance Email

JivoChat sends a daily performance email that summarizes your team’s performance for the day. This email includes data such as the number of chats handled, the average response time, and the number of conversions.

Callback and Email Integration

JivoChat allows you to integrate your email and phone system with the chat platform. This feature is beneficial because it allows you to manage all your customer communications in one place.

Quick Answers with Automatic Assistant

JivoChat’s automatic assistant feature allows you to set up quick answers to frequently asked questions. This feature is beneficial because it allows you to provide immediate assistance to your customers, even if your team is unavailable.

Spell Checker

JivoChat’s spell checker feature ensures that your team’s messages are free from spelling errors, which can enhance your business’s professionalism.

Additional Jivochat Features:

Apart from the above features, Jivochat also offers the following:

Mobile Apps: Jivochat offers mobile apps for Android and iOS devices, enabling businesses to engage with their customers on-the-go.

Multi-language Support: Jivochat supports multiple languages, enabling businesses to engage with their customers in their preferred language.

For lead development and engagement, JivoChat also offers targeted emails and in-app messaging. These features have received approval ratings of 97% and 95% respectively, based on user reviews on G2.

Conversation archiving and customer profiles are also available, allowing for easy reference and management of past interactions. A knowledge base feature has also been established for employee reference during conversations, receiving an 86% approval rating.

For team collaboration and efficiency, JivoChat provides a team inbox feature that centralizes help requests, allowing employees to respond sooner.

Integration with other platforms

JivoChat can integrate with numerous third-party platforms, including Pipedrive, Shopify, WordPress, and Magento. Tools such as Zapier, Pabbly, integromat and webhooks allow integration with almost all the tools you might be using. It also integrates with Facebook Messenger, which means you can respond to your customers’ messages on Facebook directly from the JivoChat dashboard. This allows businesses to streamline their communication and customer service processes by centralizing data and automating workflows.

Jivochat Drawbacks

While it offers many benefits, there are also some potential drawbacks to using Jivochat. Here are some;

Updates and Flaws

Despite JivoChat’s numerous benefits, there is a possibility of flaws during updates. However, the company provides reliable customer support to mitigate any issues that may arise during the update process.

Performance and Speed

One potential drawback of JivoChat is its dependence on an internet connection. The web application may be too slow on poor internet connections, which can hinder customer service processes. To improve performance, it is recommended to use a stable internet connection and to reduce the number of open tabs or applications.

Customization Options

While JivoChat’s chat widgets are customizable, some users may find that the program’s settings are not as customizable as in other applications. However, this balance between customization and ease of use makes the program more accessible to a wider range of businesses, including those with limited technical knowledge.

Improving Customer Service with JivoChat

Now that we’ve discussed JivoChat’s features, let’s talk about how you can use them to improve your customer service.

1. Responding quickly: Customers expect quick responses to their queries. With JivoChat’s live chat feature, you can respond to your customers’ queries in real-time. This can help you provide faster and more efficient customer support.
2. Personalization: Customers appreciate personalized interactions. With JivoChat’s CRM integration, you can access customer information, such as their name, previous interactions with your business, and their purchase history. This information can help you personalize your interactions with them and provide a more personalized customer experience.
3. Resolving issues effectively: When customers reach out to you with an issue, it’s important to resolve it effectively. With JivoChat’s communication features, you can gather all the necessary information to address the issue and provide a solution quickly.
4. Gathering feedback: Feedback is essential for improving your customer service. With JivoChat, you can use the feedback feature to gather customer feedback after a chat session. This can help you identify areas for improvement and make changes to your customer service strategy accordingly.
5. Upselling and cross-selling: JivoChat’s chatbots can also be used for upselling and cross-selling. By providing customers with relevant product recommendations and promotions, you can increase sales and improve customer satisfaction.

Communication Tips for Better Customer Service

Effective communication is key to providing excellent customer service. Here are some communication tips that can help you improve your customer service:

1. Active listening: Listen actively to your customers to understand their needs and concerns.
2. Empathy: Show empathy towards your customers by acknowledging their feelings and concerns.
3. Clarity: Communicate clearly and concisely to avoid misunderstandings.
4. Positivity: Maintain a positive tone throughout the interaction to keep the customer engaged and satisfied.

Final verdict

Overall, Jivochat is an excellent tool for businesses looking to enhance their online customer experience, improve their website’s conversion rate, and automate their sales and marketing efforts. Its live chat, chatbot, and marketing automation features are top-notch, and its pricing is affordable for businesses of all sizes.

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