The world is moving quickly, and call centers can’t afford to be stuck in the past. Classic methods of workforce management just aren’t enough — but with AI-driven call center workforce management, call centers can always stay at the top. They provide an easy way for businesses to streamline operations,...

“Only when the tide goes out do you see who’s been swimming naked.” Warren Buffett’s words have never been more true than in today’s supply chain chaos. The disruptions we’ve seen over the past few years have exposed the cracks in global supply chains. From the chaos of...

AI, the future everyone’s betting on, has a big flaw—bias. That’s right, bias isn’t just something humans have; AI, trained on the same flawed data we produce, picks it up too. AI biases happen when an algorithm produces biased results because of flawed assumptions in the code or the...

In 1987 the market fell 22% in a day, a day that would become known as Black Monday. But what many don’t know is it wasn’t just human panic that caused the crash; it was also the automated trading systems that couldn’t keep up with the chaos. Fast forward...

Did you know 95% of the Fortune 1000 experienced supply chain disruption due to the pandemic? COVID-19 exposed weaknesses in traditional supply chain logistics workflows. In today’s connected world logistics is one of the biggest operational challenges for businesses. The industry faces fluctuating demand, unexpected disruptions and the constant pressure...

The machine learning market is projected to be $209.91 billion by 2029 and AWS is at the epicenter of it all. Few realize how far we’ve come since the first neural networks could barely do basic tasks in the 50’s. Machine learning isn’t just changing industries, it’s changing the...